About Stairlifts: Frequently Asked Questions

What is a stairlift and how does it work?

A stairlift is a motorized chair installed on a rail along a staircase, designed to carry people safely and comfortably up and down stairs. It’s commonly used by individuals with mobility challenges, such as the elderly or those with physical disabilities, who may find navigating stairs difficult or unsafe. By providing a smooth, reliable ride between floors, stairlifts enhance independence within the home, reducing the risk of falls and making it easier to access all levels of the house.

How does the stairlift work?

A stairlift operates by moving along a rail system that is securely attached to the staircase, not the wall. The user sits on a comfortable seat, buckles the safety belt, and uses a control switch on the armrest to move up or down the stairs. Most stairlifts are battery-powered with a charging station at the top and bottom of the rail, ensuring that the lift continues to work during power outages. Sensors on the stairlift detect any obstructions on the stairs, stopping the lift safely if needed. The entire system is designed to provide a smooth and stable ride, allowing users to travel between floors with ease and confidence.

Is it easy to operate?

Operating a stair lift is easy and effortless, controlled by a simple toggle switch on the right or left armrest, based on your preference. Applying pressure to the toggle switch initiates gentle movement, stopping immediately when pressure is released, encountering an obstruction, or reaching the top or bottom landing.

When could I need a stairlift?

These are the primary reasons people often chose to install a stair lift.

Mobility Impairments: If you have difficulty walking or climbing stairs due to age, injury, arthritis, joint pain, or any other mobility-related issue, a stair lift can provide a safe and convenient means of navigating between different levels of your home.

Chronic Health Conditions: Individuals with chronic health conditions, such as heart or respiratory issues, may find it challenging to climb stairs. A stair lift can help them maintain independence by eliminating the need to navigate stairs manually.

Aging in Place: If you plan to age in place and remain in your current home as you get older, installing a stair lift can enhance accessibility and allow you to continue living independently.

Safety Concerns: If there are safety concerns related to using stairs, such as a fear of falling or a history of accidents, a stair lift can provide a secure and stable way to move between levels.

Which is the best choice of a stairlift?

Our product consultants will perform a free site evaluation to suggest the best options for your needs and location, with no obligation from you.

Choosing the right stair lift for your needs involves considering several factors related to your home and personal requirements. Here are some key considerations to discuss with our product consultants.

Straight Stairs: If your staircase is straight without any curves or landings, a straight stair lift is a simple and cost-effective option.

Curved Stairs: If your staircase has curves, turns, or intermediate landings, a curved stair lift is designed to navigate these complex layouts. In some cases two straight stair lifts can be used (to reduce costs)

Weight Capacity: Ensure that the stair lift chosen can accommodate the user's weight comfortably.

Control Options: Assess whether the control mechanism (buttons, joystick, etc.) is easy for you to use, considering any physical limitations.

Cost Considerations: Compare prices of different stair lifts and consider your budget constraints. Some features may add to the overall cost.

Can I still use the stairs after the stairlift is installed?

Yes, with a stair lift, others in the house can still use the stairs as usual. Stairlifts are designed to be compact and foldable. They can be folded up or parked at the top or bottom of the staircase when not in use, ensuring the staircase remains accessible for those who prefer conventional use. The foldable design takes up minimal space, allowing the staircase to function normally when the lift is not in operation.

How long will a stairlift last?

The expected lifespan of a stairlift is typically between 10 to 15 years, depending on the quality of the lift, frequency of use, and how well it is maintained. Regular maintenance, such as annual servicing and prompt attention to any minor repairs, can extend the lifespan and keep the stairlift operating smoothly. High-quality stairlifts from reputable brands are often built with durable materials and reliable components, ensuring they last longer. Proper care, like keeping the rail clear of dust and debris, also contributes to the longevity of the stairlift, making it a reliable and long-term investment in home accessibility.

Is a special electrical connection required?

No, a stairlift plugs into your regular electrical outlets without extra costs. It remains reliable during power outages with a backup battery. If the only outlet is controlled by a light switch, get an electrician to install a new one for the stairlift

Will my stairlift work if there is a power outage?

Yes, the stairlift comes with battery backups for situations like power outages. These batteries typically provide 10-12 lifts until power is restored.

Can a stairlift be used by more than one person?

Yes, the stairlifts come with two remote controls, found at either end of the stairlift. This means you can ‘send’ the stairlift up or down remotely to the next user. Of course the chair is to be occupied by only one person at a time.

Can a stairlift handle any stairway configuration?

Stairlifts come in different types to fit various staircases. Stairs can be straight, have a middle landing, or be curved. If you have a middle landing, you can use two straight stair lifts—one for the first set of stairs and another for the second set. This can be a more affordable choice compared to a curved stair lift. However, the person using the lift needs to transfer from one lift to the other at the middle landing to use this option.

Is my stairway wide enough?

In Canada, this is usually not a problem. Because most stair lifts can be folded, you can easily park them away when you're not using them. Our MEDmobility product consultant will talk to you about how you plan to use the stairlift and whether you need someone to assist you while using it on the stairs.

What if my home is a split-level house?

Yes a stairlift will work. However our product consultant will need to discuss and explain how this could be done. Special packages are available if two stairlifts are required.

My stairs have a wedge shape at the bottom, would this work?

Yes, we can install a stair lift on stairs that have a wedge-shaped set of steps at the bottom. Whether the steps are at the top, bottom, or middle of the staircase, they can be accommodated.

There is a landing in my stairway, then another set of stairs.

MEDmobility offers options for staircases with landings or turns. You can choose a custom curved stair lift or install two straight stair lifts with a transfer in between. Opting for two straight stair lifts is often the most cost-effective solution.

Does the stairlift attach to the wall or steps of the stairs?

The stairlift is affixed to the steps of the staircase and does not make contact with the wall. The installation process does not require any construction, and we utilize appropriate screws to secure a mounting bracket at intervals of every second or third step.

What happens if I do not need the stairlift anymore?

The stairlift can be easily removed. Straight stairlifts are easily to transfer to another location and can be re-sold.

How to buy a stairlift from MEDmobility?

Acquiring a stairlift from MEDmobility is a straightforward and seamless procedure:

A. Initiate the process by contacting us for a complimentary site assessment – no fees or obligations involved.

B. Following the assessment, MEDmobility will furnish you with a commitment-free quote.

C. Upon your decision to proceed, we will schedule a convenient day for the installation of the stairlift.

What’s included in the price of a stairlift?

Our comprehensive pricing, as quoted by our product consultants, encompasses the entire stairlift package. This includes the complete unit, batteries, travel time, meticulous installation, and a thorough clean-up process. Rest assured, our commitment is to deliver a seamless and all-inclusive solution tailored to your needs.

How much do stairlifts cost?

The cost of stairlifts in Alberta varies based on the type of staircase and specific features required. Here's a general guideline. Basic reconditioned units are under $3000, New in the mid $3000 and up to over $20,000 for elaborate curved models. Let us provide you with a quote and provide you with your options for funding, and model choices.

Is there a grant for a stairlift?

If you meet the criteria, financial assistance for your stairlift may be available through government funding and grants. It's important to note that approval for most grants is typically required before commencing work. Our product consultant is ready to be a resource to assist you and guide you through the application process.

Is the installation process disruptive?

The time to install a stairway lift varies based on the type. For most straight stair lifts, it takes 3-4 hours with minimal disruption. Our skilled technicians work efficiently.

Installing a curved stair lift for stairs with turns or curves is more intricate and can take half a day to a full day, depending on the staircase complexity.

After installation, thorough testing ensures the stair lift operates smoothly and meets safety standards. Installers clean up the area, leaving your home as it was before.

Are stairlifts easy to maintain and care for?

Yes, stairlifts are easy to care for. Designed for durability, they come with a manufacturer's warranty, the duration varying by model. Annual servicing by a qualified technician ensures proper mechanics and safety features. Replacement batteries are needed every few years, depending on usage.

Are there safety features?

Key safety features on most stairlifts include a seat belt, obstruction sensors that will stop the lift should something block its path, and a swivel seat lock that holds the stairlift in place while you get on or off. Constant pressure controls ensure the stairlift will stop if you release your finger from the controls. The stairlift can be locked to prevent use by others.

What about the lifting capacity?

It depends on the stair lift, but on an average they run between 250 pounds and 400 pounds lift capability.